How to make a complaint
Please email your complaint to info@pfgroupuk.co.uk. Include your full name, contact details, what has happened, and how you would like the matter resolved.
What happens next
We will investigate your complaint and aim to resolve it as promptly as possible. If we are unable to give you a final response sooner, we will aim to provide a final response within eight weeks of receiving your complaint.
If you are still unhappy
If you remain dissatisfied after receiving our final response, or if eight weeks have passed and you have not received a final response, you may be able to refer your complaint to the Financial Ombudsman Service.
You normally need to refer the complaint to the Financial Ombudsman Service within six months of the date of the final response.
Financial Ombudsman Service
The Financial Ombudsman Service is a free and independent service for resolving disputes between consumers and financial businesses.
Regulatory status
Property Funding Group UK Limited, company number 17159481, is an appointed representative of ADNFC Financial Consultants Limited, which is authorised and regulated by the Financial Conduct Authority.